Quality Metrics

Tampa General Hospital is committed to providing high-quality care and sharing data about how well we follow guidelines for care. Here you will find information from reports on key quality measures that affect the patient care experience and health outcomes including patient safety indicators, surgical site infections, hospital-acquired infections, and patient satisfaction. These measures are updated as new data is collected and becomes available.

Tampa General Hospital follows guidelines established by various quality agencies and organizations to identify best practices to ensure our patients are receiving the safest and most innovative care in America. Tampa General’s Quality Commitment initiatives include participation with:

  1. Agency for Healthcare Research and Quality
  2. Institute of Healthcare Improvement
  3. National Hospital Quality Alliance
  4. American Nurses Credentialing Center Magnet Program
  5. The Joint Commission's National Patient Safety Goals and Quality Check
  6. The Centers for Medicare & Medicaid (CMS) Hospital Compare.

AHCA Quality Measures and Patient Safety Information: Hospital Quality Measures and Patient Safety Information - Tampa General Hospital

Note: The data in these reports is compiled from many original sources independent of Tampa General Hospital.

For more information, please visit the Federal Government and The State of Florida's Health Finder website. If you have questions, your care team can provide more information or direct you to Tampa General Hospital’s Quality and Patient Experience teams.

Centers for Medicare & Medicaid Services

Tampa General Hospital has been designated as a three-star hospital in the Centers for Medicare & Medicaid Services (CMS) 2023 Overall Hospital Quality Star ratings.

Centers for Medicare & Medicaid Services logo

CMS assigns star ratings to hospitals across the country based on the performances in five quality categories. The ranking system was created to help consumers easily compare hospitals to make informed decisions about their care. In determining the overall hospital star ratings, CMS looks at performance measures across five distinct areas of patient experience. This year, CMS rated over 4,600 hospitals from one to five stars, with 872 receiving the three-star distinction.

Patient Safety Indicators

The Patient Safety Indicators (PSIs) are a set of measures that screen for adverse events patients experience as a result of exposure to the health care system. These events are likely amenable to prevention by changes at the system or provider level.

Pressure Ulcers

Injury to skin and underlying tissue resulting from prolonged pressure on the skin. (Bedsores)
1 patient
out of
1,179
patients
from: 04/01/2023 to 3/31/2024
Based on 27,106 at-risk patients.

Peri-Operative
Hemorrhage

Bleeding after a surgical procedure.
1 patient
out of
211
patients
from: 04/01/2023 to 3/31/2024
Based on 11,830 at-risk patients.

Peri-Operative
PE/DVT

Pulmonary embolism: A condition in which one or more arteries in the lungs become blocked by a blood clot.
Deep vein thrombosis: A blood clot in a deep vein, usually in the legs.
1 patient
out of
168
patients
from: 04/01/2023 to 3/31/2024
Based on 13,430 at-risk patients.

Post-Operative
Sepsis

The presence in tissues of harmful bacteria and their toxins, typically through infection of a wound
1 patient
out of
106
patients
from: 04/01/2023 to 3/31/2024
Based on 5,495 at-risk patients.
Worse than 2023 No Change Better than 2023

Surgical Site Infections

Surgical Site Infections (SSIs) are infections that occur after surgery in the part of the body where the surgery took place. Surgical site infections can sometimes be superficial infections involving the skin only.

Abdominal
Hysterectomy

An infection that occurs after surgery in the part of the body where the surgery took place.
0.9%
from: 04/01/2023 to 3/31/2024
TGH performed 805 Abdominal Hysterectomies from Apr 2023-Mar 2024.

Colon Surgery

An infection that occurs after surgery in the part of the body where the surgery took place.
2.6%
from: 04/01/2023 to 3/31/2024
TGH performed 659 Colon procedures from Apr 2023-Mar 2024.
Worse than 2023 No Change Better than 2023

Hospital-Acquired Infections

Hospital-acquired infections are caused by bacteria presumed to be acquired in the hospital. Patients can be infected through catheters required for care, such as intravenous lines and bladder catheters. The most common types of hospital-acquired infections are Central Line-Associated Bloodstream Infections (CLABSI), pneumonia, including Ventilator-Associated Pneumonia (VAP), Catheter-Based Urinary Tract Infections (CAUTI), and Surgical Site Infections (SSI).

MRSA

Methicillin-resistant Staphylococcus aureus is a bacterium that causes infections in different parts of the body. It's tougher to treat than most strains of infections because it's resistant to some commonly used antibiotics
1 patient
out of
7,335
patient days
from: 04/01/2023 to 3/31/2024
Total patients days at TGH from Apr 2023-Mar 2024 was 330,091.

C. Diff

Clostridium Difficile results from disruption of normal healthy bacteria in the colon, often from antibiotics.
1 occurence
out of
4,784
patient days
from: 04/01/2023 to 3/31/2024
Total patients days at TGH from Apr 2023-Mar 2024 was 330,091.

CAUTI

Catheter associated urinary tract infections.
1 occurence
out of
1,229
patient days
from: 04/01/2023 to 3/31/2024
Total device days at TGH from Apr 2023-Mar 2024 was 38,110.

CLABSI

Central line associated blood stream infections.
1 patient
out of
839
device days
from: 04/01/2023 to 3/31/2024
Total device days at TGH from Apr 2023-Mar 2024 was 74,670.
Worse than 2023 No Change Better than 2023

Patient Satisfaction

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a national survey that asks patients about their experience during a recent hospital stay. Tampa General Hospital performs better in overall patient satisfaction and likelihood to recommend than most hospitals in the southeast region of the U.S.

% of patients that rate TGH a 9 or 10 on a 0-10 scale

70.86%
from: 04/01/2023 to 03/31/2024
Bar chart showing the percentage of patients that rate TGH a 9 or 10 on a 0-10
Accessible Chart Description
This chart shows the TGH and National values for the metric 'Percentage of patients that rate the hospital they used a 9 or 10 on a 0-10 scale'
Patient 'rate 9 or 10 on 0-10 scale' responses
TGH 70.86%
National 69.35%

% of patients that would definitely recommend TGH

75.11%
from: 04/01/2023 to 03/31/2024
Bar chart showing the percentage of patients that would definitely recommend TGH
Accessible Chart Description
This chart shows the TGH and National values for the metric 'Percent of patients that would definitely recommend the hospital they used'
Patient 'definitely recommend' responses
TGH 75.11%
National 68.55%

Health Equity

In support of Tampa General Hospital’s mission to care for everyone every day, we are committed to understanding and providing equitable care. Looking at patient outcomes through the lens of equity allows us to identify opportunities among various patient populations. Currently, some of our most important work is partnering with patients for accurate identity information which will allow us to evaluate health inequities in our system of care. Through these efforts, we strive to foster an environment of fairness and compassion, ensuring that every patient receives world-class care.